What Post Will You Forward on With My Service?

We offer several different postage services, and what's included depends on which one you have. Our Registered Office and Service Address services cover official statutory mail specifically, while our Mail Forwarding service covers your general business post too.

Key Takeaways

• Our Registered Office service covers statutory mail sent to your company's official address, scanned and emailed to you free of charge.
• Our Service Address service covers statutory mail sent to your directors specifically, also scanned and emailed free of charge.
• Our Mail Forwarding service goes further, covering general business post and parcels, not just statutory mail.
• Both the Registered Office and Service Address services are included in our Privacy, Comprehensive, and Ultimate formation packages.
• Statutory mail includes correspondence from bodies like Companies House, HMRC, and the courts, but not general business or personal post.

What's Covered by Our Registered Office Service?

Our Registered Office service is included in our Privacy, Comprehensive, and Ultimate company registration packages. It's mainly used to keep your home address off the public Companies House register, since your registered office is displayed there publicly.

Government bodies like HMRC and Companies House send statutory mail to your company's registered office address. If you're using our Registered Office service, that mail comes to us, and we scan and email it to you free of charge. See our Registered Office service for more detail on what's included.

What's Covered by Our Service Address Service?

Our Service Address service, like the Registered Office service, is included in our Privacy, Comprehensive, and Ultimate packages. Company directors need to provide a service address to Companies House, and while this can be a residential address, it's on the public register too, which is why many directors use an alternative address instead.

Government bodies send director-specific mail to this address. With our Service Address service, we scan and email it to you free of charge. Our guide to director service addresses covers this in more depth.

What About My General Business Post?

That's covered by our separate Mail Forwarding service, which handles your standard and business mail beyond just statutory correspondence. It includes:

• Premium mailbox with secure handling. All government and business mail is received, scanned, and securely stored in your digital mailbox, with free notifications whenever something new arrives.
• Fast, reliable forwarding. Up to 10 letters physically forwarded to your address as standard, with additional forwarding available on request.
• Parcel reception and notification. You're notified when parcels arrive, with the option to collect them or have them forwarded on.

What Counts as Statutory Mail?

Statutory mail, the kind covered by our Registered Office and Service Address services, includes correspondence from:

• Companies House
• Department for Work and Pensions (DWP)
• Financial Conduct Authority (formerly the Financial Services Authority)
• Government Gateway
• HMRC
• Information Commissioner's Office
• Intellectual Property Office
• Local council
• Ministry of Justice
• Office for National Statistics
• Tribunal services (SSCSA)

If you have any questions about our mail forwarding services, feel free to reach out to our team!

FAQs

Does your Registered Office service forward all my post, or just official mail?

Just official statutory mail sent to your registered office. General business post and parcels are covered by our separate Mail Forwarding service.

Is scanning and emailing statutory mail free with your Registered Office and Service Address services?

Yes, both are included at no extra cost as part of these services.

Which of your packages include the Registered Office and Service Address services?

Our Privacy, Comprehensive, and Ultimate company registration packages.

Do you forward parcels as well as letters?

Yes, through our Mail Forwarding service specifically, which includes parcel reception and notification.

Is your definition of statutory mail the same as other formation agents?

Not necessarily. This list reflects what we treat as statutory mail. It's worth checking directly with any other provider if you're comparing services.

This article describes our own services. Companies House requirements around registered office and service addresses can change, so it's worth checking current guidance if you're comparing options.