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Services overview > UK Mail Forwarding

UK Mail Forwarding

Professional Mail Forwarding Service. Secure, Reliable & Affordable

Looking for a trusted business mail forwarding service in the UK? 

Our London-based mail forwarding address service provides you a prestigious business address while ensuring secure and efficient mail handling without the expensive overhead costs.

Why Choose Our Mail Forwarding Service?

Our Mail Forwarding service helps you efficiently process and store your post, leaving you to focus on the bigger, more important things.

  • Premium Mailbox with Secure Handling: All government and business mail is received, scanned, and securely stored in your digital mailbox. You'll get free notifications whenever new mail arrives.
  • Fast & Reliable Mail Forwarding: Receive up to 10 letters physically forwarded to your address. Need more? Simply request additional forwarding.
  • Parcel Reception & Notification: Get notified when parcels arrive, with the option to collect or forward them to your chosen destination.
  • Business Credibility: A prestigious central London mailing  address helps create a professional company image.
  • Registered Office Address: Maintain privacy and meet legal requirements with an official UK registered office address.
  • Directors’ Service Address: Protect your home address by using our secure location for official communications.
  • Protect your Privacy: Keep your residential address private by supplying clients, lenders, suppliers and other third-parties with this correspondence address for sending business-related mail
  • Reduce your admin: We sort and store your mail for you so you can focus on the smooth running of your business.

Ideal for startups, freelancers, and international businesses looking to expand their UK presence without renting office space.

Start using our reliable mail forwarding service today and keep your business correspondence organised and accessible wherever you are!

  • Mail Forwarding Address Service

    The Mail Forwarding Service subscription provides a central London address for business correspondence for clients and suppliers. It strengthens your company’s professional image and includes:

    • Premium Mailbox with Secure Handling: All official government and business mail is scanned, securely stored, and emailed to you.
    • Fast & Reliable Mail Forwarding: Receive up to 10 letters physically forwarded to your preferred address each month.
    • Parcel Reception & Notification: Get notified when parcels arrive, with options to collect or have them forwarded to your destination.
    • Registered Office Address: Use of 20 Wenlock Road, London N1 7GU as your company’s official registered office address.
    • Directors’ Service Address: Use of 20 Wenlock Road, London N1 7GU as your directors' service address.
    • Reduced Admin: We manage and sort your post so you can focus on running your business.
    • Flexible Subscription: This is a monthly recurring service that you can cancel at any time.

    £29.99 +VAT

How Our Mail Forwarding Works:

 

  1. Purchase the Mail Forwarding Address Service.
  2. Use a trusted central London address, 20 Wenlock Road N1 7GU, for your client, supplier, and official correspondence, providing a professional presence for your business. You can also use it as your registered office address and directors' service address.
  3. We handle the mail for you, scanning and securely storing them in your Company Inbox You can also choose to have up to 10 letters per month are physically forwarded to an address of choice. You can update your forwarding preferences anytime.
  4. Keep your payments methods up to date to ensure uninterrupted service.
     

Our Frequently Asked Questions

On the right, you will find the answers to some of the most frequently asked questions.

If you still can't find the answer to your question, why not try our virtual assistant?

View all FAQs

We're Here To Help

Still have questions? Call us on 020 7608 5500 or contact us and our team will assist you. 

We can receive and forward all types of business mail, including:

  • Official government correspondence
  • Bank letters
  • Customer letters
  • Supplier and business partner mail

You can also receive parcels at our address (terms & conditions apply).

Business mail refers to any physical mail your company receives that isn’t sent by a Government body. It's different from official Government correspondence, which typically includes items from HMRC, Companies House, or other regulatory bodies.

Examples of Business Mail

Here are some common types of business mail you might receive:

  • Letters from your bank (e.g. statements, account updates, or loan correspondence)

  • Mail from customers (such as purchase orders, enquiries, or returns)

  • Mail from suppliers or service providers (like invoices, contracts, or delivery notes)

  • Marketing materials or promotional offers

  • Couriered packages related to your business operations

Why It Matters

Understanding the difference between Government mail and business mail helps ensure you choose the right mail-handling service. For example:

  • If you only need to receive official Government documents, a basic service like Mailbox Lite might be enough.

  • But if you're expecting business mail—from clients, suppliers, or banks—you’ll need a service that covers that, like Mailbox Standard or Mailbox Premium.

In Summary

Business mail = Non-Government mail that keeps your operations running—bank statements, client letters, supplier invoices, and more.

 

Please Note: If you are on Mailbox Lite and receive any business mail, you will be notified but the item will need to be paid for in order for it to be released. 

Government mail is any mail your business receives from official UK Government departments or agencies. This includes important documents related to your legal obligations as a business.

 

Examples of Government Mail
You might receive Government mail from organisations such as:

  • HMRC – tax returns, VAT notices, PAYE correspondence
  • Companies House – annual confirmation statements, incorporation updates, statutory notices
  • The Information Commissioner’s Office (ICO) – data protection fee reminders
  • The Office for National Statistics (ONS) – business surveys and compliance requests
  • Any other UK Government body sending official communications

 

Why It Matters
Government mail is legally important—it keeps your business compliant. If you don’t receive and act on it, you could miss deadlines or face penalties.

 

In Summary
Government mail = Official post from HMRC, Companies House, and other UK Government departments—usually related to your legal and regulatory responsibilities.

The people that are required to provide ID will be the account holder, the director's and the People with Significant Control (PSCs). This is line with legislation that everyone considered having significant influence or control over a company and thus are the important decision makers will need to be ID checked. 

Companies House will be enforcing this as of Late 2023 through the Economic Crime and Corporate Transparency Act 2023. 

All officers of a company must be ID verified prior to an application (or request) being sent across to Companies House for approval.

With the help of Credas' digital ID software, our free online ID check is very simple to complete. You will just require:

  • Government-issued photo ID, i.e. passport or driving licence (not expired)
  • Proof of residential address issued with the last 3 months / annual statement, i.e. bank statement, utility bill, etc
  • A device with the ability to take a live selfie such as a webcam or camera phone.

During the online ID verification, Credas' facial recognition technology will check if you are present and determine whether your face (selfie) matches the photo on your ID.

For a full guide please visit Proof of ID and Address Requirements [Comprehensive Guide].

We have a number of different articles available to assist you with troubleshooting any problems you may have. Please view them on the following link:

ID Troubleshooting

Any other queries or assistance required, please contact our ID Compliance team at [email protected].

 

  • Select ‘I need to verify ID for someone else'.
  • Enter the email address of the officer being verified and click the Send validation link button.
  • An email with the validation link has now been sent to the officer’s email address. The officer must open the link and follow the on-screen instructions to verify their identity.

For a full walkthrough please visit here. 

We will be unable to activate or provide any services to customers (or companies) unable to complete our ID checks. 

  • If your mail option is set to ‘Post’, we dispatch all mail within 24 hours (excluding weekends and bank holidays).
  • Mail is sent via Royal Mail 1st Class, which typically arrives within 1-2 working days for UK residents.
  • International deliveries usually take 3-7 working days, depending on local postal services.
  • If you have chosen to collect your mail, it will be available at our collection room at 20 Wenlock Road, London, N1 7GU.
  • If you’re on a ‘Scan Only’ plan, we will scan and email your documents within 24 hours (excluding weekends and bank holidays).

Yes! You can update your forwarding address anytime by going to your company inbox settings and adjusting the forwarding address for your selected company(ies).

For any queries, feel free to contact Customer Support at 0207 608 5500 or email [email protected].

Yes, we can forward mail to any location worldwide, subject to Royal Mail's terms and conditions.

If you have chosen to collect your mail from our address, we will hold your items for up to 14 days. Only the account holder is permitted to collect mail unless they have authorised someone else in advance.

Anyone collecting mail must provide valid photo ID at reception before we release any items.

Collection address: 20 Wenlock Road, London, N1 7GU

We process and forward mail every business day, excluding weekends and bank holidays. Once an item arrives at our office, it is typically processed and sent out within one working day.

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